FAQs

Below you will find the answers to some of our customers’ most frequently asked questions.

What finish would you recommend for a front door?

Choosing the finish for front doors is a very important aspect of the design: the finish for the front doors in homes and offices must meet basic requirements to withstand atmospheric agents and the intensive and continuous use to which the handles are exposed.

For this reason, we recommend that you carefully consider identifying the optimal solution with one of our assistants: for more information, visit our Pre-sales Support webpage.

How do I keep the handle clean?

To clean the handle, we recommend that you never use chemicals. A damp cloth is sufficient to remove grease or fingerprints. Avoid using abrasive sponges, which may damage the surface protection of the product.

Why is my handle rusty?

Oxidation is a process that occurs when the protective surface of the handle is damaged: this can be caused by contact between rings or keys and the handle, which creates scratches that remove the protection. In the case of a rusted handle, it is always advisable to replace the product by evaluating the use of more resistant finishes.

What kind of handles do you suggest for someone living by the sea?

Prolonged exposure to salt air can degrade any material over time. That is why we advise our customers to specifically evaluate which solutions may be best with one of our professionals. For more information, visit the Support webpage from our main menu.

Is a crooked handle a manufacturing defect or an installation problem?

Over time, it is possible that the dowel (the screw) in the lower part of the handle, which keeps the handle fixed and in position on the panel, can loosen. Do not worry: to adjust the handle and restore it to its original state, all you need to do is hold the handle with one hand in the desired position and screw the dowel to the plate.

Can I customise the handle?

Our products are highly customisable. For more information, visit the product customisation webpage from the Custom Projects menu.

Where can I download images of your products?

On the product page you will find the download button to download the images. However if you need high-resolution images, please contact our marketing department using the form available on the Brand Usage and Requests webpage. Feel free to take a look at our updated catalogue: it’s the best way get a comprehensive, timely and in-depth overview of our products.

Can I use the GHIDINI logo on my site or in my store?

We are happy for our customers use the GHIDINI logo on their website. However, we carefully evaluate each relevant request and may ask you for some information before granting permission to use the brand. We therefore ask you to contact us as indicated on the Brand Usage page.

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